Frequently Asked Questions

Take a moment to research some of the most common questions when selecting an autobody shop.  Our stores are open Monday through Friday from 8 AM until 5PM.  Give us a call or use our contact form if you need an answer to a question you cannot find below.
Frequently Asked Questions

Q:     Should I report an accident to my insurance company even if the accident was not my fault?

A:     Yes, your insurance company should be made aware that your vehicle has been involved in an accident. In some cases your insurance company many have to step in on the repairs or provide you with coverage for a rental vehicle.

Q:     Should I take photos of my vehicles damage?

A:     Yes, some insurance companies take photos of the damage but some do not, take photos for your own records.

Q:     Where do I get a claim number?

A:     Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come for the estimate, we will do the rest.

Q:     Can you match the paint color?

A:     Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have one of the finest paint systems available and we are constantly upgrading the technology of our equipment. We take special pride in our ability to match finishes by tinting color to achieve a blendable match.

Q:     How long will the repairs to my vehicle take?

A:     When your customer service representative gives you an estimate, they will give you a tentative completion date and the amount of days that we will need to complete the vehicle. During the repairs additional damage may be found and may prolong the repair, if this happens your customer service representative will contact you and update you on the repairs and the new completion date.

Q:     How can I get a rental car?

A:     If you need a rental car, we can help you make the necessary arrangements. Check with the insurance company paying of the claim to see if you are eligible for a rental vehicle.

Q:     Do I have to pay a deductible and who do I pay it to?

A:     The amount of your deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, call your agent and he/she can inform you. You are responsible for paying your deductible to the Collision Center when you pick your vehicle up.

Q:      What forms of payment do you accept?

A:      We accept Visa, MasterCard, Discover, cash, certified checks and insurance checks.

Q:     Do I have a choice of where I want my vehicle repaired?

A:     Yes, some insurance companies have what they call "preferred shops", "preferred shops" means that the insurance company most likely has an agreement with that repair facility. Whether the shop is on their "preferred shops" list or not, you still have the choice as to where you want your vehicle repaired. Our Collision Centers provide you with a Lifetime Warranty on repairs.

Q:     Who is the insured, and who is the claimant?

A:     The insured is the person who was at fault in the accident, all repairs unless other wise stated by his/her insurance company will go directly through them. A claimant is the person who was not at fault in the accident, and has no contracted policy with the insured's company.

Q:      Can I wash my car?

A:      When you pick your vehicle up a list of washing instructions will be given to you. If you have any questions regarding washing the paint before your vehicle is done, ask your customer service representative.

Q:     How will I know when my car is finished?

A:     At the beginning of your repairs you received a tentative completion date from your customer service representative. Once that date nears you will be notified by phone as to what time your car will be ready for pick up. If you have any questions during your repair process please feel free to call us at anytime.


Hertrich Collision Center of Milford
1449 Bay Rd
Milford, DE 19963


Wayside Body Shop
25691 Shore Highway
Denton, MD 21629


Hertrich Collision Center of Bear
100 Buckley Blvd.
Bear, DE 19701

Hertrich Collision Center of Dagsboro
27420 Auto Works Ave
Dagsboro, DE 19939

302 732-3902

Hertrich Collision Center of Dover
1261 Governors Ave
Dover, DE 19901


Hertrich Collision Center of Lewes
16271 Willow Creek Rd.
Lewes, DE 19958
302 732-3902

Hertrich Collision Center of Millsboro
28656 Dupont Blvd.
Millsboro, DE 19966

Hertrich Collision Center of Seaford
26905 Sussex Highway
Seaford, DE 19973


Hertrich Collision Center of Salisbury
520 E Naylor Mill Rd.
Salisbury, MD